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Delivery & Returns

  • All orders above minimum value will endeavour to be delivered in 7-10 days.
  • Many orders can be delivered in 1-3 days.
  • Urgent orders which are delivered below minimum order value will be subject to a carriage charge depending on location.
  • All orders will be booked at least 24 hours before.
  • At this time the customer must take responsibility for ensuring orders & delivery addresses are correct and appropriate payment is ready for driver.
  • Method of payment must be confirmed at booking in stage and in the event that payment cannot be made available the delivery will be rescheduled.
  • All invoices must be paid in full.

Returns and Refunds

All customers of Sleep Vendor Ltd have the right to cancel within seven days of their contract with us, or seven days of receipt of the goods (whichever is the longer).

If a customer of Sleep Vendor Ltd does cancel their order they will have their payment refunded within 7 working days, if an item is to be returned to Sleep Vendor Ltd then a delivery charge may be incurred depending on the reasons for return.

Returns and exchanges must be returned to Sleep Vendor Ltd Quality Control department and upon satisfactory inspection reports credit notes will be raised and automatically be deducted off next invoice.
All delivery notes and invoices must be signed and printed by consignee.
Goods which have been assembled will not be credited unless there is clear evidence of manufacture defect.
The customer must take full responsibility for the checking of all deliveries.

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